Helpdesk

General Questions 4

• Why do seafarers need to learn English?
• What are Marlins English Language Tests?
• I am an individual seafarer. Can I purchase the test and take it online?
• Do I need to take a Marlins test?

Formal Recognition of Marlins Tests 6

• What flag states require/recognise Marlins English Language testing?
• Does Marlins testing have any industry endorsement?
• Is the Marlins test "appropriate for IMO"?
• How does the Test of Spoken English (TOSE) relate to the Common European Framework
• Do Saudi Aramco accept the Marlins English Language Test?

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Getting Started 2

• Where is the Marlins Online Test Platform?
• How do I register for a Test Platform account?

Payment 9

• How do I purchase a Marlins English Language test? [Part I]
• How do I purchase a Marlins English Language test? [Part II: PayPal]
• Is there a minimum or maximum number of Marlins English Language tests for a single purchase?
• Can I pay for Marlins English Language Tests by invoice instead of credit card?
• How much does a Marlins English Language test cost? Do you offer discounts for bulk orders?

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Test administration 10

• When I allocate a licence code to a candidate by email, what does the automated message look like?
• How long are Marlins English Language test credits valid for?
• If a candidate fails in testing, how long before they can take the Marlins English Language test again?
• What preparations should I make before testing a candidate?
• How do I generate a licence code for the Marlins English Language Test?

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Certificates 9

• Why is my final percentage not an average of each section percentage?
• Is my English Language Test score of xx% a pass or a fail?
• Change candidate details on Marlins English Test certificate
• Can you stamp my Marlins English Language test certificate?
• How long is a Marlins certificate valid?

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Account issues 1

• Forgotten password (Marlins English Language Test, Marlins Test Platform)

Purchasing and Payment 3

• I purchased a course, but its not available.
• How can I enrol my crew members after buying more than one course via Ocean online shop?
• How to purchase a course using a coupon code

STCW Courses 3

• Which flag approved STCW Security course should I buy?
• Where can I undertake the assessment for the MCA approved security courses?
• Where is my STCW certificate?

General Questions 7

• What happens if I exit the course, either deliberately or by accident?
• How can I change my details (such as Date of Birth) on the certificate?
• What is the National ID?
• I forgot my password. How can I log in to complete my course?
• I have completed the eLearning course assessment. Where is my certificate?

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Becoming an Approved Test Centre 2

• How can my company become a Marlins Approved Test Centre?
• What equipment is required to become an Approved Test Centre (ATC)?

Candidate Information 3

• Where can I find a Marlins Approved Test Centre?
• I can not find an Approved Test Centre near me
• How much does it cost to take a test in Marlins Approved Test Centre?

Privacy and Data Protection 1

• Privacy Policy

Archived in 2022 1

• I have finished my course. How do I print my certificate?

Technical Issues 0